{"id":5896,"date":"2024-06-14T09:13:32","date_gmt":"2024-06-14T09:13:32","guid":{"rendered":"https:\/\/alsinternasional.abst.cloud\/?page_id=5896"},"modified":"2024-07-08T14:36:04","modified_gmt":"2024-07-08T14:36:04","slug":"customer-centric","status":"publish","type":"page","link":"https:\/\/alsinternasional.com\/index.php\/customer-centric\/","title":{"rendered":"Customer Centric"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5896\" class=\"elementor elementor-5896\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b431704 elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b431704\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-22c719a9\" data-id=\"22c719a9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c8b4ab3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c8b4ab3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2cb6bec2\" data-id=\"2cb6bec2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b76f109 elementor-widget elementor-widget-the7-heading\" data-id=\"7b76f109\" data-element_type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Customer Centric<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1758df08 elementor-widget elementor-widget-heading\" data-id=\"1758df08\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Being a Customer Centric Organization \/ Stakeholder Focused\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0efc93 elementor-widget elementor-widget-spacer\" data-id=\"4f0efc93\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4925b4e6 elementor-widget elementor-widget-heading\" data-id=\"4925b4e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c9abff elementor-widget elementor-widget-spacer\" data-id=\"17c9abff\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d39025 elementor-widget elementor-widget-text-editor\" data-id=\"1d39025\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>&#8220;There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.&#8221;<\/i><\/p><ul><li><b><i>Sam Walton<\/i><\/b><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-309d793 elementor-widget elementor-widget-spacer\" data-id=\"309d793\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3337c466 elementor-widget elementor-widget-text-editor\" data-id=\"3337c466\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today\u2019s organizations compete at every facet of business and the only differentiating factor that significantly impact the bottom line is the level of customer service accorded to the customers. Thus, there need to be unique service cultures in organizations to create a truly winning culture addressing customers. Customer service is an emotional experience that has to be dealt with daily, therefore the emotional equilibrium of an organization is of utmost importance, especially when it deals with the image of a service-oriented organization<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c32abc8 elementor-widget elementor-widget-spacer\" data-id=\"c32abc8\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6367924 elementor-widget elementor-widget-heading\" data-id=\"6367924\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Course Objectives<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d481b7d elementor-widget elementor-widget-spacer\" data-id=\"d481b7d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5121e3c elementor-widget elementor-widget-text-editor\" data-id=\"5121e3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At the end of the program the participants will be able to:\u00a0<\/p><ul><li>Express the concept and value of providing quality service to the Internal and External customer.<\/li><li>Fundamentals of a Customer Focused organization.<\/li><li>Develop an activity focused action plan that is centered around the vision and mission of both the organization and customer service personnel.<\/li><li>Develop the emotional intelligence (EQ) service attributes; the fundamentals of a service provider\u2019s emotional make up.<\/li><li>List down methods to manage personal and customer emotions. (Anger, Fear, Embarrassment, Contempt, Sadness, Impatience).<\/li><li>Develop actions towards rapport building with customers.<\/li><li>Value complaints as opportunities to attain customer loyalty.<\/li><li>Handle and resolve complaints professionally.<\/li><li>Project professionalism through speech and personal presentation.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2b234d13\" data-id=\"2b234d13\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a9e9274 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"4a9e9274\" data-element_type=\"widget\" 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The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.&#8221; Sam Walton Today\u2019s organizations compete at every facet of business and the only differentiating factor that significantly&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5896","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages\/5896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/comments?post=5896"}],"version-history":[{"count":94,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages\/5896\/revisions"}],"predecessor-version":[{"id":7031,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages\/5896\/revisions\/7031"}],"wp:attachment":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/media?parent=5896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}