{"id":6569,"date":"2024-06-26T07:08:53","date_gmt":"2024-06-26T07:08:53","guid":{"rendered":"https:\/\/alsinternasional.abst.cloud\/?page_id=6569"},"modified":"2025-05-20T14:28:29","modified_gmt":"2025-05-20T14:28:29","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/alsinternasional.com\/index.php\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6569\" class=\"elementor elementor-6569\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80d4cae elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80d4cae\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-18a728be\" data-id=\"18a728be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1ced9961 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1ced9961\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-719aa536\" data-id=\"719aa536\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-499ffbe8 elementor-widget elementor-widget-the7-heading\" data-id=\"499ffbe8\" data-element_type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19da4567 elementor-widget elementor-widget-spacer\" data-id=\"19da4567\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a43ae8 elementor-widget elementor-widget-heading\" data-id=\"35a43ae8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3acb5e2c elementor-widget elementor-widget-spacer\" data-id=\"3acb5e2c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657eba26 elementor-widget elementor-widget-text-editor\" data-id=\"657eba26\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i>&#8220;There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.&#8221;<\/i><\/p><ul><li><b><i>Sam Walton<\/i><\/b><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752401c3 elementor-widget elementor-widget-spacer\" data-id=\"752401c3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a381033 elementor-widget elementor-widget-text-editor\" data-id=\"7a381033\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today\u2019s organizations compete at every facet of business and the only differentiating factor that significantly impact the bottom line is the level of customer service accorded to the customers. Thus, there need to be unique service cultures in organizations to create a truly winning culture addressing customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75726ead elementor-widget elementor-widget-spacer\" data-id=\"75726ead\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa1f232 elementor-widget elementor-widget-heading\" data-id=\"6fa1f232\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Course Objectives<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cdb04a4 elementor-widget elementor-widget-spacer\" data-id=\"7cdb04a4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f454f7b elementor-widget elementor-widget-text-editor\" data-id=\"3f454f7b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upon completion of this program, participants will be able to:<\/p><ul><li>Express the concept and value of providing quality customer service.<\/li><li>Professional outlook, grooming and etiquette.<\/li><li>Develop an activity focused action plan that is centered around the vision and mission of both the organization and customer service personnel.<\/li><li>Develop the emotional intelligence (EQ) service attributes; the fundamentals of a service provider\u2019s emotional make up.<\/li><li>List down methods to manage personal and customer emotions. (Anger, Fear, Embarrassment, Contempt, Sadness, Impatience).<\/li><li>Develop actions towards rapport building with customers.<\/li><li>Value complaints as opportunities to attain customer loyalty.<\/li><li>Handle and resolve complaints professionally.<\/li><li>Project professionalism through speech and personal presentation.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-34aed134\" data-id=\"34aed134\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41a960d3 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"41a960d3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/alsinternasional.com\/wp-content\/uploads\/elementor\/thumbs\/21022_100_1000_comp_tiny-r9dt7p1swhlfhvmo0l7nsu4p3b3rx69t9j50vpsz9w.jpg\" title=\"21022_100)_1000_comp_tiny\" alt=\"21022_100)_1000_comp_tiny\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55a183fa elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"55a183fa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/alsinternasional.com\/wp-content\/uploads\/elementor\/thumbs\/2149256145_comp_tiny-r9dt7p1swhlfhvmo0l7nsu4p3b3rx69t9j50vpsz9w.jpg\" title=\"2149256145_comp_tiny\" alt=\"2149256145_comp_tiny\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d256362 elementor-widget__width-auto elementor-widget elementor-widget-image\" data-id=\"d256362\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/alsinternasional.com\/wp-content\/uploads\/elementor\/thumbs\/4442_comp_tiny-r9dt7p1swhlfhvmo0l7nsu4p3b3rx69t9j50vpsz9w.jpg\" title=\"4442_comp_tiny\" alt=\"4442_comp_tiny\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6128bf elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6128bf\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3dd2def9\" data-id=\"3dd2def9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55312d1d elementor-widget elementor-widget-heading\" data-id=\"55312d1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/index.php\/contact\/\"> Looking for Experienced Training Provider?<br>Get in touch!<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56397e90 elementor-widget elementor-widget-spacer\" data-id=\"56397e90\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79833792 elementor-align-center elementor-widget elementor-widget-the7_button_widget\" data-id=\"79833792\" data-element_type=\"widget\" data-widget_type=\"the7_button_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\"><a href=\"\/index.php\/contact\/\" class=\"box-button elementor-button elementor-size-lg\">Contact us now<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Introduction &#8220;There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.&#8221; Sam Walton Today\u2019s organizations compete at every facet of business and the only differentiating factor that significantly impact the bottom line is the level of&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6569","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages\/6569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/comments?post=6569"}],"version-history":[{"count":16,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages\/6569\/revisions"}],"predecessor-version":[{"id":7097,"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/pages\/6569\/revisions\/7097"}],"wp:attachment":[{"href":"https:\/\/alsinternasional.com\/index.php\/wp-json\/wp\/v2\/media?parent=6569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}