Learning outcomes:

• Identify steps to create a close, mutually trusting relationship with team members and colleagues
• Understand what elements of your role as leader give greatest return
• Identify and leverage individual talent within the team
• Engage and motivate the team using vision techniques
• Establish clear objectives and standards of performance for your team
• Read personality preferences and adapt your leadership accordingly
• Manage and use advanced coaching techniques to replace ‘tell’ with ‘ask’
• Techniques to engage with and motivate employees
• Develop and manage teams for optimum performance
• Deal with under-performers in a positive, constructive way and encourage good performers
• Delegate and empower effectively.
• Communicate and manage meetings more professionally.
• Handle team change effectively and Project voice with impact.
• Develop total confidence.
• Use correct intonation and identify problems related to indistinct speech.
• Create instant rapport with audience & use of humor to deliver messages.
• Transfer information effectively.
• Use body language, visual aids and voice projection to communicate ideas across clearly.